Refund & Replacement Policy (For Customers)

Effective Date: July 10th, 2024

Thank you for shopping at TrendzFashion! We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing replacements. By making a purchase on our website, you agree to the terms of this Policy.

Replacement Eligibility

Product Eligibility

As a customer-focused company, TrendzFashion wants to ensure you receive products in their original condition and are not incorrect, broken, or faulty. If you receive an incorrect, faulty, or damaged product, you are eligible for a free replacement.

Timeframe

You must request a replacement within 3 days of the delivery date. After this period, we are unable to process any replacement requests.

Replacement Process

Initiation

To initiate a replacement request, please share a video of the incorrect, faulty, or damaged product with our customer support team on WhatsApp within the eligible timeframe. Our number is +852 9050 8746. In many cases, the issue might be related to product usage. Our team can often guide you on how to fix the problem. If we determine the product is indeed faulty...

Option A

We will ask you to ship the incorrect, faulty, or damaged product in its original packaging (including the original product box and all accessories) to our address:

Please contact us on WhatsApp for details

Within 2 working days of receiving the incorrect, faulty, or damaged product, we will ship the replacement to you free of charge.

Option B

We will schedule a replacement pick-up within 14 working days. Please pack the product (including the original product box and all accessories) for the courier to collect and deliver the replacement to you.

Please note that we do not offer replacements for "change of mind."

Refund

We currently do not offer a refund policy.

Contact Us

If you have any questions or concerns regarding our Replacement Policy, please contact us at:

Please retain your order information and any relevant documentation as it may be required to process your replacement request.